14 of us just returned from a 10 days private tour covering Xi’an, Luoyang and Maiji Shan organized by Chinaxiantour.
We first contacted Jessica Wang more than 6 months prior to our flight, at first to “test the water’ as we weren’t quite sure of the credibility and capability of the many tour companies collated from the internet. Jessica was very patient with us as we discussed, discard and finally settled on the places to visit, the duration, transportation method (bullet train to Louyang and a 5-hour road trip to Tianshui), the hotels to stay etc and finally a firmed itinerary.
Finally, we flew in and arrived Xian Airport closed to midnight. Jessica and our Xian tour guide, Eva Wang, were on hand to greet us and got us settled into the hotel, and that’s how it went for the rest of the trip – making us comfortable, enjoying our stay, the food and with the sights. All the tour guides (Eva in Xian; Frank in Luoyang and Arthur in TianShui) spoke good English and were all very knowledgeable and conversant. The hotels were comfortable. The food choice were excellent and the driver, Mr. Tian Ming (spelling may be incorrect) . who apart from delivering us safely from one place to another, went beyond the call of duty by collecting us from the railway station when we arrived back from Louyang because he was concern we may not find our way around the big station.
When you deal with Chinaxiantour, rest assured that you are dealing with professionals with genuine care for the customers. We would definitely use their service again, and again.